Past
Events
| Date |
Topic
/ Presenters |
Click
Below |
| 4th Nov
1998 |
Improving profitability in financial services
by using the Internet
|
|
| Speaker |
Andrew
Hutton, Deputy MD, Alex Lawrie |
|
| Summary |
In business,
time really does mean money, so the potential benefits of
conducting business to business transactions 'instantly'
(e-commerce) are high. A real incentive for both suppliers and
customers to work together towards, with added value from probable
reductions in transaction costs. Whilst it is likely that both
will have prior experience and investment in IT, linking
businesses over the internet is not a simple 'plug and play'
situation. There are major cultural, procedural, pricing and
service issues, to name just four. Many commentators see business
to business e-commerce as the major growth area of the Internet.
In this
presentation Andrew talked openly about this development and how
they have tackled the issues of maintaining the right balance
between self service and personal contact for their customers, and
balancing risk and costs. With over 80% of their target market
saying they would consider a service like this, Alex Lawrie
believe the Web can be a real winner for them.
This presentation will also describe their experiences on
implementation:
how
not to manage change
initial
sales resistance
prospects
with no PC's
providing
security and confidentiality
providing
efficient and effective delivery
project
planning and management
problems
of ISP reliability when you are running a commercial
application.
|
|
| Feedback |
|
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| |
| |
| Andrew
Hutton |
Andrew
Hutton, a Chartered Accountant, has served 22 years on the Board
of Alex Lawrie, the last 8 as deputy MD.
He has been director of most functions, including finance,
marketing, client operations, IT, HR and the Internet division,
which trades under the title 'CashConnect', for which he was also
Project Director.
He is currently working as a consultant specialising in Factoring
and Electronic Commerce.
|
|
| Alex
Lawrie Factors |
|
| Alex
Lawrie Factors
is one of the top four factoring and discounting organisations in
the UK and a subsidiary of Lloyds TSB Group Plc. As with many areas
of the finance industry today, there is ever increasing pressure
from customers to improve service levels. This has coincided with
reducing prices leading to a serious decline in margins. Faced with
the critical choice of either doubling prices to some customers or
finding an innovative way of keeping costs down, yet still improve
customer service, Alex Lawrie has taken the bold decision to develop
a Web based factoring service. |
|
