Henley Alumni

E-Business Group

Events

    Henley Alumni E-Business Group

         Facilitating Continuous Professional Development and Networking for E-Business Practitioners

   Past Events

Date	Topic / Presenters	Click Below
6th Nov 2002	Business and Challenges of next generation Contact Centres
Speaker 1	Paul White - CEO of a BT business Contact Central
Speaker 2	Andy Williams - Opportunity Wales
Summary	Today's customers are different. They communicate by phone, fax and SMS text message, by email and web chat. More and more of them have WAP phones, laptops and PDAs. And this means that when it comes to doing business with organisations, they want to be able to reach organisations in ways that suit them. The meeting addressed the issues and methods whereby both individuals and companies can use contact centres to maintain and enhance their customer and business interface via phone, email, text etc.
Feedback
Paul White	Paul White - CEO of a BT business Contact Central which is a leading the development and implementation of integrated pre packaged internet call centre. http://www.contactcentral.co.uk/ We will be joined by an executive from a corporate that are currently meeting the challenge of delivering one contact centre to their clients and partners.
Andy Williams
	Andy Williams role was to co-ordinate the procurement and implementation of the contact centre element of the Opportunity Wales project. His own career background is 20 years in the customer contact management industries, with a variety of management or director-level roles at companies such as SITEL Corporation, HBS, Customer Management Insight, Royal Mail, and BT. Opportunity Wales is a business advice service delivered as a partnership between government and private industry in Wales. It exists to encourage SMEs to introduce or develop the use of e-commerce within their businesses. Since its operational launch in April this year, it has helped over 1200 SMEs understand and reap the benefits of e-commerce.

Go to Top of Page

Join Us - Free Membership

Tell Me - About New Events

 Henley Alumni E-Business Group is a non-profit organisation - affiliated to Henley Management College

 [ Home ] { About Us ] [ Next Event ] [ Past Events ] [ Bookings ] [ Contact Us ] [ Web Site Guide ] [ Site Search ]

      Henley Alumni E-Business Group - facilitating Continuous Professional Development and Networking for E-Business Practitioners