Henley Alumni

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    Henley Alumni E-Business Group

         Facilitating Continuous Professional Development and Networking for E-Business Practitioners

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Date	Topic / Presenters	Click Below
3rd June 2004	Ocado.com - a different way of building a home shopping business
Speaker 1	Andy McWilliams
Summary	Those who of us who have shopped at Waitrose and Tesco will have noticed the fundamental difference is the way these two supermarkets have implemented home shopping. Tesco picks the goods in the stores whereas Ocado uses separate warehouses. Who has had got it right? Why have Ocada taken the centralised approach? What are the business benefits and key success factors for this model? Come and listen to Andy McWilliams, Head of Customer (Operations) Service for Ocado.com tell us the ins & outs of creating, launching and operating this innovative service.
Feedback
The speaker	Andy McWilliams is Head of Customer(Operations)Service for Ocado.com the revolutionary on-line grocery business in partnership with Waitrose. Andy was part of the initial launch team for Ocado and is responsible for the home delivery network and customer contact centre for Ocado. Previously Andy has held senior operational roles in Mail Order and Field Distribution and was responsible for launching Home Shopping Direct a national courier network for N Brown the 4th largest UK mail order business. Andy has spent some time in Management Consultancy and holds a Henley Management College MBA.
Company details
	Ocado, the internet grocer working in partnership with Waitrose, started piloting its service on 23 January 2002 and currently delivers to London, the South East and The Midlands. The sophisticated technology behind the service differentiates Ocado and enables it to offer the very best customer service available in home delivered grocery shopping anywhere in the UK

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      Henley Alumni E-Business Group - facilitating Continuous Professional Development and Networking for E-Business Practitioners